Exchanges and returns

1. EXCHANGES

The Customer who wishes to exchange the item he/she purchased must send an email to geral@ceramorceramica.com the description of your order, including the order number and the item to be exchanged, and await instructions from the brand. After receiving instructions from the brand, the customer must send the order to our address, as received, together with the packaging. In this case, the shipping costs will be borne by the customer when sending the order to CerAmor Cerâmica's facilities. When CerAmor Cerâmica returns the order, the shipping costs will be borne by CerAmor Cerâmica.

We take the utmost care with packaging to ensure that your products arrive safely and undamaged. We pack with recycled materials to protect our environment.

2. RETURNS

The Customer has the right to Free Resolution, that is, he has a period of 14 days to return the product, from the day he receives the order, in accordance with Decree Law No. 24/2014. As for the exchange of the product.

To exercise your right to free resolution, you must observe the following conditions: the order must be immaculate, without having been used or damaged. The customer must then send an email to geral@ceramorceramica.com

The Customer must send the return to our address. The product must be sent intact, as received, together with the packaging. CerAmor Cerâmica does not assume any responsibility for shipping costs, but assumes responsibility for the full refund of the value of the product, upon receipt of the same at our facilities.