To make a purchase on our website, select the desired products and add them to the cart. Afterwards, click on “Checkout”, fill in your details and make the payment. You will receive a confirmation email with the details of your order.
If you are having any difficulties or questions, please contact us by the following means:

• Instagram: @ceramor.ceramica
• Email: geral@ceramorceramica.com
• WhatsApp / Mobile: (+351) 910 355 767

We will be happy to help!

You'll be able to stay up to date with news, have access to exclusive discounts, check your order history and save items added to your wish list.

All prices include VAT at the rate of 23% in mainland Portugal.

You must enter your discount coupon at checkout in the “Apply coupon” field. Discount coupons cannot be combined.

Payments can be made by MB Way, ATM reference or credit/debit card. The entire payment process is encrypted and secure.

We have a store located in Porto.
Rua da Vigorosa, 636, store 7
4200-523 Porto.

Time:
- Tuesday to Friday from 3pm to 7pm
- Saturday from 10am to 1pm

You can place your order online and pick it up at our showroom. Collection is free and is usually ready within 1 day.

“Out of stock” products are currently out of stock, but this does not mean that they will not be produced again. You can contact us, indicating the product you want and we will inform you if it will be possible to replace it.

Shipments to Portugal are made via the ViaDireta express service or CTT Express/Registered Mail.
If you are not present at the time of delivery with CTT, your order will be available for collection for 5 working days at the CTT office closest to your area of ​​residence.
International shipments are carried out by DPD or GLS.
Shipping rates are fixed for Portugal and the rest of the world.

Orders are processed on business days and shipped on Mondays and Wednesdays, after payment is received. It does not guarantee that your order will be delivered on the next business day, as this will depend on factors such as the payment method selected and the time the order is placed.

• For mainland Portugal: 1 to 2 business days;
• Madeira and Azores Islands: 3 to 5 working days;
• European Community countries: 3 to 7 working days.

Shipping costs (VAT included) are as follows:

• For mainland Portugal: ○ Up to 0.5kg: €4.30
  ○ Over 0.5kg: €5.70
• For Madeira and Azores Islands:
  ○ Up to 0.5kg: €4.80
  ○ Up to 2kg: €8.20
  ○ Up to 5kg: €6.90
  ○ Up to 10kg: €8.20
  ○ Up to 20kg: €16.00
  ○ Up to 30kg: €29.00
• For orders over €50, free shipping to mainland Portugal and discount applied to other destinations.
  
• For Spain:
  ○ Up to 10kg: €9.90
  ○ Over 10kg: €19.90
• For European Community Countries:
  ○ Up to 20kg: €19.90
  ○ For orders over €100, free shipping

After your order has been shipped, you will receive a tracking number by email or SMS, which will allow you to track the delivery status. If you have any difficulty locating your order, please contact our team by email: geral@ceramorceramica.com .

If CTT is unable to deliver the order, a notice will be left in your mailbox to collect it from the CTT post office closest to your home, with a period of 5 working days to collect the product.

Yes, as long as it has not yet been sent. Get in touch with us to see how we can help!

We are very sorry that your order did not arrive complete. Please contact us, indicating your order number and the missing product so that we can resolve it quickly.

Some of our products are 100% handmade and sometimes isolated errors may occur. Please contact us to proceed with the exchange or return process.

It may happen (very rarely) that a product reaches our customers broken. If this is your case, please send us a photo of the damage to geral@ceramorceramica.com , indicating your order number. We will quickly send new products at no additional cost.

The Customer has the right to Free Resolution, that is, he has a period of 14 days to return the product, starting from the day he receives the order, in accordance with Decree Law No. 24/2014. The same applies to exchanging products.
Consult for more information: https://ceramorceramica.com/trocas-e-devolucoes/

All of our glazed products are food safe and subject to strict Food Safety requirements. This way, we can guarantee that all our products are free of harmful substances.

You can safely wash all of our utility and glazed dishes in the washing machine. In the description of each product we indicate in more detail the precautions to be taken.

You can put all of our utility dishes in the microwave, but not all products are suitable for the oven. After the products are removed from the oven, they should not be placed on a cold surface (for example, a granite countertop) – the thermal shock could crack the ceramic. You can find additional information in the description of each product.

Reactive glazing is a chemical effect that makes it possible to create unique colors and gradients. But it is clear that this chemical process is not 100% controllable, and there may be deviations in the shape and color of products from the same collection. These small irregularities make each piece unique.

In some series, the fine cracks are part of the glaze/glaze. These are created by a chemical process that causes the so-called “craquelê effect”. It may happen that this process starts again when ceramics are used due to large temperature differences. This does not affect the quality of the ceramic.

When storing, if you pile up the pieces, make sure the weight is evenly distributed. And if you deem it necessary, place a cloth or a piece of paper between them, to avoid any scratches. Ceramic can break, so we recommend that you handle it with care.

Yes, it will be a pleasure. For more information, contact us by the following means:

• Instagram: @ceramor.ceramica
• Email: geral@ceramorceramica.com
• WhatsApp / Mobile: (+351) 910 355 767